Support
Support by email, a reply within 2 business days.
No calls, no chat queue. Write to us, we reply in writing with a fix or a clear answer.
Where to write
[email protected]. Write from the address you bought with, so we can find your order.
Included
- Help installing, running and building the template as described in the guides
- Fixes for bugs in the template, and updates for the version you bought
- Answers about the settings and files the README and CUSTOMIZE.md describe
- Questions before you buy about what a template does and does not do
Not included
- Custom design or development of your website
- Hosting, domains and third-party services such as newsletters or analytics
- Fixing changes you made yourself, beyond pointing to the cause
- Reviewing translations for accuracy. A translation service is available.
What to send
- The template name and version, and the email you bought with
- Your Node.js version (run node -v) and your operating system
- The exact command you ran and the full error text, copied as text
- What you expected and what happened instead, in a few lines
- A link to the page, or the changed files, if the problem is on your site
Reply time
Within 2 business days. Support is on a reasonable-effort basis, as the licence states.
Before you write: the install steps and the FAQ in the download answer most questions.